Terms & Conditions
Last Updated: 27/08/25
Welcome to &Flowers. These Terms & Conditions govern your use of our website andflowersco.com and any purchases made from us. By placing an order, you agree to the following terms:
Orders & Payments
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All prices are listed in NZD and include applicable taxes unless stated otherwise.
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Payment must be completed at the time of purchase.
Pick up & Delivery
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We offer pick-up from our store and delivery within our service area. Delivery times are subject to availability and confirmation.
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It is your responsibility to provide accurate delivery details. We are not liable for delays caused by incorrect addresses or recipient unavailability.
Exchanges
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Bouquets can be exchanged within 1 hour of pick-up or delivery if you are not satisfied.
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To arrange an exchange, please contact us immediately on 0211447641
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After 1 hour, we cannot offer exchanges due to the perishable nature of flowers.
Returns
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We do not accept returns under any circumstances due to the perishable nature of our products.
Cancellations & Refunds
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To confirm your order a 50% non-refundable deposit is required.
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If you cancel your order at least 2 days before it is prepared, you will receive a 50% refund of the total price.
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Once the order is completed or dispatched for delivery, cancellations are not possible.
Substitutions
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Due to seasonal availability and supply, certain flowers or products may be substituted with similar items of equal or greater value without prior notice.
Liability
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We are not responsible for damages or issues arising from improper handling of flowers after pick-up or delivery.
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We are not liable for delays caused by events beyond our control (e.g., traffic, weather, courier issues).
Privacy
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Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect and use your information.
Changes to Terms
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We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated date.