Last Updated: 27/08/25

Exchanges

• Bouquets can be exchanged within 1 hour of pick-up or delivery if you are not satisfied.

• To arrange an exchange, please contact us immediately on 0211447641

• After 1 hour, we cannot offer exchanges due to the perishable nature of flowers.

Returns

• We do not accept returns under any circumstances due to the perishable nature of our products.

Cancellations & Refunds

• To confirm your order a 50% non-refundable deposit is required.

• If you cancel your order at least 2 days before it is prepared, you will receive a 50% refund of the total price.

• Once the order is completed or dispatched for delivery, cancellations are not possible.

Substitutions

• Due to seasonal availability and supply, certain flowers or products may be substituted with similar items of equal or greater value without prior notice.

Liability

• We are not responsible for damages or issues arising from improper handling of flowers after pick-up or delivery.

    •        •    We are not liable for delays caused by events beyond our control (e.g., traffic, weather, courier issues).